Support

Last updated October 17, 2026

Our support email address is being set up and will be listed here.

Common questions

I lost an API key

Keys are shown only once. Revoke it in the portal and create a new one. If your memories are encrypted, creating a key asks for one of your other keys or your recovery code.

"Your memories are encrypted and this API key can't unlock them"

The key was created before encryption was turned on for your account. Create a new key in the portal and use it instead.

I lost every key and my recovery code

Encrypted memories can't be recovered by anyone, including us. You can keep using the account with a new key for new memories after contacting us.

Connect Claude

In Claude Code, run /plugin install membraince --marketplace danielflopez1/MemBraince. On claude.ai or the Claude apps, add a custom connector with the URL https://membraince.com/v1/mcp. In Claude Desktop you can also install the Desktop extension.

Disconnect Claude

Each Claude connection is listed as a key in the portal. Revoke it to disconnect immediately.

Stop automatic saving

In Claude Code, open /plugin, choose MemBraince, and turn off "Save automatically" or "Recall automatically".

Delete my account

Contact us from the email on the account. Access is revoked immediately and content is purged as described in the privacy policy.